Multichannel returns management software: one inbox for Amazon, Walmart, eBay, Shopify, and Back Market returns

Multichannel returns management software: capture returns from every channel into one inbox, inspect and grade, decide the outcome, and let per-unit profit follow the unit through the return — including the fees the marketplace charged you.

Start free Book a demo

The spreadsheet problem

Returns hurt twice: the lost revenue, and the silent leakage — return shipping fees, marketplace restocking fees, damaged units that can't be resold. The line-item return rate on the books is usually two to three times lower than the fully loaded cost once fees, freight, and write-offs are counted, and the gap shows up at year-end as a number nobody can explain.

What Rilk does

Rilk is ecommerce returns management software with returns as a first-class workflow: it captures the inbound unit, lets you inspect it, makes you choose the outcome, and reconciles all the fees from settlement data automatically.

Unified return inbox across Amazon, Walmart, eBay, Shopify, and BackMarket

Inspection workflow — a structured intake where each return is examined, photographed, and graded

Outcome routing — back to stock as A-grade, route to refurbishment for regrading, or dispose with a write-off cost tied to the unit

Per-unit cost basis continues through the return

Settlement reconciliation catches return fees automatically — return shipping deductions, restocking fees, chargebacks all land in the per-unit P&L for that exact unit

RMA workflow with customer-facing return authorization, address routing, and reason codes

Customer communications — return confirmations, refund processed notifications, in-flight tracking

How it changes your day

A return appears in Rilk's inbox the moment the customer initiates it. When the unit arrives, your warehouse photographs and grades it during inspection, and the system already knows the refund amount and return shipping deduction from the settlement data — the unit's per-unit P&L updates in real time instead of sitting as a $34-to-$52 mystery. A disposed unit's cost gets tagged as a write-off on its record, so a quarter-end write-off report is one pull instead of a scramble.

What's included

Unified returns inbox across every marketplace channel

Inspection workflow with photo capture and condition grading

Outcome routing: restock, re-grade, dispose

RMA generation with reason codes

Customer-facing return authorization and tracking

Settlement reconciliation of return shipping fees, restocking fees, and chargebacks

Per-unit P&L that reflects the full return cost, including all fees

Return rate reporting by SKU, by channel, by reason code

Write-off tracking with audit trail

Frequently asked questions

Which channels feed the returns inbox?

The native marketplaces — Amazon, Walmart, Walmart DSV, eBay, Shopify, Etsy, WooCommerce, Wayfair, Back Market, Newegg, and Temu — plus the retailers on the Mirakl platform, the retailers on SPS Commerce, and the EDI channels: Home Depot, Lowe's, Macy's, Overstock, and Zoro. One inbox, one inspection flow.

Are marketplace return fees included in per-unit profit?

Yes. The return shipping deduction, restocking fee, and chargeback are matched from settlement data to the exact unit, so the loss on a return is a number — not a range you discover at year end.

What happens to a return that can't be restocked as-is?

Route it to regrading — the unit keeps its original cost basis, service costs are logged to the serial, and it relists at the new grade. If it is beyond repair, mark it dispose and the write-off is tagged on the unit with a reason code for the auditor.

See Multichannel returns management software in your account

Free tier, no credit card required.