The SellerCloud alternative built for how resellers sell now

In October 2024, Descartes Systems Group acquired SellerCloud and added it to its ecommerce suite. If you're searching for SellerCloud, Descartes Sellercloud is the name you'll find now.

We ran our own store on SellerCloud from 2016 to 2025. We sell refurbished electronics on Amazon, eBay, Walmart and Back Market. We did not leave over one thing. We left over a lot of things that never got better.

Price was never the problem. Sellers at this size will pay for software that makes the operation better. Ours was not getting better. That is what we built Rilk to fix: you talk to people who can actually fix the problem, and they fix it fast.

• For us, the product stopped moving. We paid several hundred dollars in development hours for a custom shipping-label template and were told a label designer was coming. It never came. Neither did the web invoice designer we were promised for years: what we had was a Microsoft Word template that broke whenever Word renumbered its tables on save. And Walmart Buy Shipping was "coming soon" the entire time we were there.
• For us, things that worked broke, and stayed broken. We ran an old version of ShipBridge, their PC-based shipping app, on purpose, because every upgrade broke something.
• Support got worse, especially after the acquisition. We explained the problem on the phone, someone remoted into our PC to watch it happen, and then nothing: the person we talked to was not the person who could fix it. Two days later, a two-word reply: "attach files." The files were already attached.
• Settings on top of settings. Fixes arrived as one more option or client setting, often overlapping one that already existed, with nearly the same name.
• We ran the business out of Google Sheets. Grading, repair costs, carrier overcharges and our real P&L all lived in spreadsheets fed by scheduled exports, in a system we were paying to run the business.

Connect Amazon, Walmart, eBay, Shopify or WooCommerce and your orders land in one screen. Buy labels on your own UPS, FedEx, USPS and DHL accounts and rate-shop every order. The first 500 orders a month are free, with no card and no sales call. Pro is 14 days free when you want inventory, purchase orders and reports.

Buy the label at the marketplace's own rates right from the order, without switching tools. Rilk went through multiple rounds of Amazon review, including the Appstore listing review and a data security assessment under Amazon's Data Protection Policy, and Amazon granted Rilk its restricted Direct-to-Consumer Shipping role on 24 August 2026.

On Amazon, Walmart and eBay, Rilk matches each settlement back to its orders automatically, so the fees on an order are what the marketplace charged, not an estimate. Label re-rates, refunds and adjustments show up against the order they belong to. On other channels you import the payout file and Rilk does the matching.

Every unit keeps its serial from receiving to sale. Regrade a return, log the repair cost against that serial and relist it under the right SKU, with the original cost following the unit. Returns received go straight back into sellable stock in the right bin.

On SellerCloud, grading lived outside the system. We buy everything raw, inspect it and grade it, and the only way to see how a purchase order graded out was SKU-to-SKU transfers, scheduled exports to an FTP server and a Google Sheet watching the folder. Repair costs were worse: we exported old orders and added the repair cost for every serial by hand, so our real P&L lived in a spreadsheet.

Phones, tablets, smartwatches, watches, trading cards, memorabilia: if every unit gets inspected and graded, Rilk works the way you already do. Grade each unit as it is received and see how a whole purchase order graded out. Send units to your repair or service providers, and their cost per item lands on the unit, so the profit on that unit is real. Your P&L lives in Rilk, not in a spreadsheet, and any report goes straight to Google Sheets when you want one there.

Freight, duty and the other costs on a purchase order are spread across every unit on it, so your cost per unit is right the day the shipment is received, and so is your profit.

We never found a way to reconcile our FedEx charges in SellerCloud. Every couple of months we exported every shipment, often 20,000 rows, pulled it into Google Sheets next to our carrier-audit data and hunted for where FedEx had overcharged us.

In Rilk, connect your Lojistic account and each order shows what the label cost when you bought it next to what the carrier actually charged. Re-rates and surcharges show up on the order they belong to, not in a spreadsheet two months later.

• Inventory across warehouses and bins, with stock sync switched on per channel
• Serial tracking, regrading and returns
• Purchase orders with landed cost, and FBA inbound
• Pick lists and scan-to-verify picking
• Automation rules for orders and shipping
• Payout reconciliation and full reports
• More channels, including Back Market and Newegg

SellerCloud's pricing page lists a starting price of $1,349 a month on an annual subscription (as of September 2026). Rilk is free for your first 500 orders a month. Pro starts at $999 a month, with each order shipped metered at $0.30 ($0.05 if Amazon-fulfilled) and credited against that minimum. No per-user seats, no per-channel fees.

SellerCloud's site says custom scripting and integrations "must be built and implemented by Descartes Sellercloud", and that for custom work "we'll review your guidelines and propose an estimate with a price range of the final cost" (checked September 2026).

If you're on Ultimate and need a channel Rilk doesn't connect yet, bring it to the call. When it's a real fit, we usually build the integration ourselves, with no development fee and no hourly billing for the build, and it ships for you and every seller after you. We decide what we build and when.

On any plan, tell us what you're missing. A lot of what sellers ask us for ends up in Rilk.

Tell us what you need in the support chat. We read every request, and a lot of them get built. When they do, they are built into the flow you already use, not added as one more setting with a confusing name.

Rilk was built from 2025 on a current stack by people who sell on these marketplaces every day. We ship improvements every week, so what you ask for doesn't wait for a yearly release.

We built a migration for SellerCloud. Your catalog comes over with your parent products and shadow SKUs already linked, so you do not rebuild them by hand.

Most marketplaces and stores connect with a sign-in, so if that is where you sell, you can switch in a weekend. EDI retailers are famously slow, because the retailer runs its own testing and approval. When the connection already exists, it is a few weeks to a month.

If your EDI and FTP retailers are set up in SellerCloud as separate companies, seeing your Macy's orders means switching companies instead of picking Macy's as the channel. In Rilk, an EDI retailer is a channel like Amazon or Walmart, in the same order list and the same filters.

On Ultimate, a customer success manager plans the move with you.