Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Seller,” “you,” or “your”) and Rilk LLC (“Rilk,” “we,” “us,” or “our”) governing your use of the Rilk inventory management platform available at rilk.ai (the “Service”).

By creating an account, connecting a marketplace, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

Rilk is a multi-channel inventory management SaaS platform that enables e-commerce sellers to manage orders, inventory, warehouses, and shipping across Amazon, Walmart, eBay, BackMarket, and Shopify from a single interface.

The Service includes free and paid tiers. Feature availability depends on your subscription tier (Free, Pro, or Enterprise) as described on our pricing page. We reserve the right to add, modify, or remove features from any tier with reasonable notice.

3. Account Responsibilities

3.1 Account Security

You are responsible for maintaining the security of your Rilk account, including your password and any multi-factor authentication credentials. You must notify us immediately at [email protected] if you suspect unauthorized access to your account.

3.2 Marketplace Credentials

When you connect a marketplace account to Rilk via OAuth, you authorize Rilk to access your marketplace data on your behalf. You are solely responsible for ensuring your marketplace accounts are in good standing and comply with the respective marketplace’s terms of service. Rilk is not liable for actions taken on your marketplace accounts as a result of using the Service.

3.3 Marketplace Data Responsibility

You are solely responsible for any marketplace data—including Amazon Selling Partner (SP-API) data—that you export from, or import into, the Service, and for handling, using, and retaining that data in compliance with the applicable marketplace’s policies, including Amazon’s Acceptable Use Policy and Data Protection Policy.

3.3 Accurate Information

You agree to provide accurate, current, and complete information when creating your account and to keep your account information updated.

3.4 Account Users

You may invite team members to your account. You are responsible for all actions taken by users under your account. Ensure your team members comply with these Terms.

4. Acceptable Use

You agree to use the Service only for lawful e-commerce inventory management purposes. You agree not to:

• Use the Service to violate any applicable law or regulation
• Attempt to gain unauthorized access to Rilk’s systems or other users’ data
• Interfere with or disrupt the integrity or performance of the Service
• Reverse-engineer, decompile, or disassemble any part of the Service
• Resell or sublicense the Service without our written permission
• Use the Service to process data beyond your own legitimate e-commerce operations
• Violate any marketplace’s terms of service through actions taken within Rilk
• Engage in “brushing” or send unsolicited goods to generate fraudulent reviews, ratings, or orders
• Infringe, or use the Service to facilitate the infringement of, any intellectual property or product-listing rights
• Facilitate, enable, or promote any violation of the Amazon Services Business Solutions Agreement or other marketplace selling-partner agreements

5. Data Ownership

You own your data. All order data, inventory data, customer records, and marketplace data that you import into Rilk remains yours. We process it only to provide the Service.

By using the Service, you grant Rilk a limited, non-exclusive, royalty-free license to store, process, and transmit your data solely for the purpose of providing the Service to you.

You may export or delete your data at any time. Upon account termination, we will delete your data within 30 days as described in our Privacy Policy.

6. Intellectual Property

Rilk and its licensors own all rights in the Service, including software, design, trademarks, and documentation. These Terms do not grant you any ownership interest in the Service. “Rilk” and the Rilk logo are trademarks of Rilk. You may not use our trademarks without our prior written consent.

7. Pricing and Payment

The Free tier is available at no cost and includes the features described on our pricing page. Paid tiers (Pro, Enterprise) are billed monthly. Subscriptions auto-renew unless canceled before the next billing cycle.

We reserve the right to change pricing with 30 days’ notice. Price changes will not apply mid-billing-cycle. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

All fees are non-refundable unless required by applicable law or otherwise explicitly stated in writing.

8. Shipping Labels

When you use Rilk to purchase shipping labels, you are contracting with the carrier (UPS, FedEx, USPS, Amazon) directly. Rilk facilitates label creation but is not a carrier and is not party to the shipping contract. You are responsible for accurate package dimensions, weight, and contents declarations. Rilk is not liable for carrier surcharges, delivery failures, or customs issues.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of security vulnerabilities. Marketplace integrations depend on third-party APIs that may change without notice; we do not warrant continuous availability of any marketplace integration.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RILK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

IN NO EVENT SHALL RILK’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO RILK IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

11. Indemnification

You agree to indemnify, defend, and hold harmless Rilk and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including marketplace terms of service; or (d) any data you provide to Rilk.

12. Termination

You may cancel your account at any time from your account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing period for paid plans; access continues until then.

We may suspend or terminate your account immediately if: (a) you violate these Terms; (b) we believe your use poses a security risk; (c) required by law; or (d) you fail to pay fees when due.

Upon termination, your right to use the Service ceases immediately. We will delete your data within 30 days of account closure per our Privacy Policy.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property infringement or data security violations.

Class Action Waiver: You waive any right to participate in a class-action lawsuit or class-wide arbitration against Rilk.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date and notify you by email or in-app notification for material changes. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms:

Email: [email protected]

Website: https://rilk.ai