Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “your”) and Rilk LLC (“Rilk,” “we,” “us,” or “our”) governing your use of the Rilk inventory management platform available at rilk.ai (the “Service”).

By creating an account, connecting a marketplace, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Our Billing Terms form part of these Terms and describe how we charge for the self-serve Free and Pro plans. If these Terms and the Billing Terms conflict on a billing matter, the Billing Terms govern.

If you and Rilk have signed a written agreement covering your use of the Service — for example a Master Subscription Agreement and order form — that agreement governs your use of the Service for its term and supersedes these Terms and the Billing Terms, except that amounts that accrued under these Terms or the Billing Terms before that agreement took effect remain payable on those terms. These Terms apply when no such signed agreement is in effect, including after a signed agreement ends and your account moves to the Free plan.

2. Description of Service

Rilk is a multi-channel inventory management platform that lets e-commerce sellers manage orders, inventory, warehouses, and shipping across their sales channels from a single interface. The Service connects to marketplaces, retailer channels, carriers and other third-party services. The channels available to you depend on your plan, as described on our pricing page.

The Service includes free and paid tiers. Feature availability depends on your subscription plan (Free, Pro, or Ultimate) as described on our pricing page. We may add, modify, or remove features from any tier. A change that adds a feature takes effect when we make it available. A change that removes a feature from your plan, or moves it to a higher plan, takes effect at least 30 days after we notify you, except as Section 3.6 describes.

The Service includes free tools, such as our Amazon settlement analyzer and profit calculator, which are part of the Service and governed by these Terms and our Privacy Policy.

3. Account Responsibilities

3.1 Account Security

You are responsible for maintaining the security of your Rilk account, including your password and any multi-factor authentication credentials. You must notify us immediately at support@rilk.ai if you suspect unauthorized access to your account.

3.2 Marketplace Credentials

When you connect a marketplace, carrier or other third-party account to the Service, by any method, you authorize Rilk to access that account’s data and to take the actions you configure or instruct, such as importing orders, updating inventory quantities, prices and listings, and confirming shipments, on your behalf. Your use of each third-party service is governed by your own agreement with its provider. You are solely responsible for keeping your marketplace accounts in good standing and compliant with each marketplace’s terms, and for reviewing your configuration of the Service, including inventory, pricing and shipment settings. Rilk is not liable for actions taken on your marketplace accounts as a result of your configuration, your instructions or your data.

3.3 Marketplace Data Responsibility

You are solely responsible for any marketplace data—including Amazon Selling Partner (SP-API) data—that you export from, or import into, the Service, and for handling, using, and retaining that data in compliance with the applicable marketplace’s policies, including Amazon’s Acceptable Use Policy and Data Protection Policy.

3.4 Accurate Information

You agree to provide accurate, current, and complete information when creating your account and to keep your account information updated.

3.5 Account Users

You may invite team members to your account. You are responsible for all actions taken by users under your account. Ensure your team members comply with these Terms.

3.6 Third-party services

Integrations depend on interfaces and terms that their providers control and may change, restrict or withdraw without notice. We may suspend or discontinue any integration if its provider withdraws or restricts our access, changes its terms or technical requirements, or requires us to do so. We are not responsible for any third-party service or its provider.

4. Acceptable Use

You agree to use the Service only for lawful e-commerce inventory management purposes. You agree not to:

• Use the Service to violate any applicable law or regulation
• Attempt to gain unauthorized access to Rilk’s systems or other users’ data
• Interfere with or disrupt the integrity or performance of the Service
• Reverse-engineer, decompile, or disassemble any part of the Service, except to the extent applicable law expressly permits despite this restriction
• Resell or sublicense the Service without our written permission
• Use the Service to process data beyond your own legitimate e-commerce operations
• Violate any marketplace’s terms of service through actions taken within Rilk
• Engage in “brushing” or send unsolicited goods to generate fraudulent reviews, ratings, or orders
• Infringe, or use the Service to facilitate the infringement of, any intellectual property or product-listing rights
• Facilitate, enable, or promote any violation of the Amazon Services Business Solutions Agreement or other marketplace selling-partner agreements
• Access the Service by automated means, such as scraping or bots, other than through interfaces we provide for that purpose
• Use the Service, or information about it, to build or benchmark a competing product or service
• Probe, scan or test the vulnerability of the Service, or bypass its security or usage limits, without our written permission
• Upload or transmit malicious code
• Share account credentials or let anyone other than your account’s users access the Service
• Remove or obscure any proprietary notice in the Service

5. Data Ownership

You own your data. All order data, inventory data, customer records, and marketplace data that you import into Rilk remains yours. We process it only to provide the Service.

By using the Service, you grant Rilk a limited, non-exclusive, royalty-free license to host, store, process, transmit and display your data solely to provide, secure and support the Service for you.

We may collect and use data about the operation and use of the Service, such as performance measurements and feature usage counts, that does not contain your data and does not identify you or any individual (“Usage Data”), to operate, secure, support and improve the Service. We own Usage Data and will not disclose it in a form that identifies you.

You may export your data at any time using the export features of the Service, and you may delete data within the Service. If you close your account, we keep your data unless the law or a marketplace’s terms require us to delete it, as described in our Privacy Policy, and you may ask us in writing to delete it. For 30 days after closure you may ask us in writing for an export of your data in a machine-readable format.

If you ask us to delete your data, we may still keep records we are required to keep by law, records needed to resolve a billing dispute or enforce these Terms, and records documenting an agreement you signed with us. Our Privacy Policy describes what we retain and for how long.

We process personal data contained in your data as your processor, on your instructions. Our Privacy Policy identifies or describes the third parties that process data on our behalf. If you require a data processing agreement, contact us at support@rilk.ai.

6. Intellectual Property

Rilk and its licensors own all rights in the Service, including software, design, trademarks, and documentation. These Terms do not grant you any ownership interest in the Service. “Rilk” and the Rilk logo are trademarks of Rilk LLC. You may not use our trademarks without our prior written consent. If you give us suggestions or other feedback about the Service, we may use it without restriction or obligation to you. All rights not expressly granted in these Terms are reserved.

7. Pricing and Payment

7.1 Plans and prices

The Service is offered on three plans:

• Free — $0 per month, with no monthly minimum. The first 500 orders shipped in a calendar month are included at no charge; each order above 500 is billed at the order fees in the Billing Terms.
• Pro — $999 per month minimum. Every order shipped is billed at the order fees in the Billing Terms, and those fees count toward the minimum: for each billing period you pay either the minimum or your order fees, whichever is greater, never both.
• Ultimate — custom pricing, quoted per account under a signed order form. Ultimate is not available through self-serve checkout.

Order fees, the Free plan’s monthly order allowance, the company limit per plan, and trial terms are set out in the Billing Terms (see Section 7.2 below).

Feature availability by plan is described on our pricing page.

All prices are in US dollars and exclude tax. Rilk does not add tax to your fees itself. Checkout is provided by our payment processor, Stripe, through its managed payments service; Stripe is the seller of record for those transactions, calculates and collects any applicable tax, and issues the receipt. You are responsible for any other tax on your fees, other than tax on Rilk’s net income.

7.2 Billing Terms

Our Billing Terms form part of these Terms and set out how these plans are billed in full: which orders are billable and which are never charged, how the 500-order allowance and the Free plan lock work, how and when the plan minimum and order fees are charged, the trial, cancellation, plan changes, failed payments and price changes. Read them before you start a paid plan or a trial. If these Terms and the Billing Terms conflict on a billing matter, the Billing Terms govern.

The Billing Terms apply to the self-serve Free and Pro plans. The Ultimate plan, and any other plan quoted to you per account, is billed only on the terms of its signed order form.

7.3 Payment, refunds and price changes

Billing cycles and renewal, how and when the plan minimum and order fees are charged, self-serve cancellation and plan changes, and what happens on a failed payment, are described in the Billing Terms (see Section 7.2 below). Ending a paid plan stops future billing periods; it does not cancel amounts already payable.

All fees are non-refundable unless applicable law requires a refund or Rilk agrees otherwise in writing. We do not prorate: no refunds or credits are issued for partial billing periods or unused time, including a plan minimum already charged in advance for the period in which you cancel.

Price changes. We may change pricing with at least 30 days’ notice. A price change does not take effect in the middle of a billing period, or, on the Free plan, in the middle of a calendar month. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. The fees stated in a signed order form do not change during that order form’s current term.

8. Shipping Labels

When you use the Service to purchase shipping labels, carriage of your shipments is governed by the carrier’s terms, tariffs and service guides. Rilk facilitates label creation, is not a carrier, and does not carry, insure or guarantee delivery of any shipment. Claims for loss, damage or delay are between you and the carrier. You are responsible for accurate package dimensions, weights, contents declarations, addresses and service selections. If a carrier later bills an adjustment or surcharge for a label you bought through the Service, for example a weight or dimension correction, you are responsible for it, and we may deduct it from your shipping balance or charge it to your payment method on file. Rilk is not liable for carrier surcharges, delivery failures or customs matters.

Shipping balance. Funds added to your Rilk shipping balance are non-refundable and non-transferable, and may be used only to purchase shipping labels and related carrier services through the Service, unless a refund is required by applicable law. When a label purchased from your balance is voided and the carrier issues a refund, the amount is credited back to your shipping balance, not to your original payment method.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of security vulnerabilities, or that any integration will remain available. We do not commit to any level of availability or uptime and do not offer a service level agreement. The Service may be unavailable during planned or emergency maintenance. Reports, calculations and estimates in the Service, including profit, fee and settlement figures, depend on data from third-party services, may not match the figures those services show you, and are not accounting, tax or legal advice. You are responsible for checking inventory quantities, prices and listings before relying on them.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RILK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RILK SHALL NOT BE LIABLE FOR LOST SALES, OVERSELLING, MARKETPLACE OR CARRIER FEES, PENALTIES OR SURCHARGES, THE SUSPENSION OR LOSS OF A MARKETPLACE ACCOUNT OR LISTING, CHARGEBACKS, OR THE COST OF ALTERNATIVE OR EXPEDITED FULFILLMENT, ARISING FROM AN INTERRUPTION OF, A DEFECT IN, OR A COMPROMISE OF THE SECURITY OF THE SERVICE.

IN NO EVENT SHALL RILK’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO RILK IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Nothing in these Terms limits or excludes either party’s liability for gross negligence, fraud or willful misconduct, or for any other liability that cannot be limited or excluded under applicable law. The limitations in this Section 10 apply to all causes of action, whether in contract, tort (including negligence) or otherwise, and reflect an allocation of risk that is reflected in our prices.

11. Indemnification

You agree to indemnify, defend, and hold harmless Rilk and its officers, directors, employees, and agents from any third-party claims, and the damages, losses, and expenses (including reasonable attorneys’ fees) finally awarded or agreed in settlement for them, arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including marketplace terms of service; (d) any data you provide to Rilk; or (e) your products, listings or shipments.

We will notify you of any such claim; a delay relieves you of your obligations only to the extent it prejudices you. You will control the defense and settlement, except that you may not agree to any settlement that imposes an obligation or admission on us without our consent, and we may instead elect to control the defense ourselves, in which case you will reimburse our reasonable costs and cooperate with us. We may participate with our own counsel at our own expense.

12. Termination

Cancelling a paid plan. You may cancel a paid plan at any time, as the Billing Terms describe. Cancellation takes effect at the end of the current billing period; access continues until then, and your account then moves to the Free plan. No refunds or prorated credits are issued for the unused portion of a billing period (see Section 7). Cancelling a paid plan does not close your account and does not delete your data.

Closing your account. You may close your account by contacting support@rilk.ai. Closing your account ends your right to use the Service. What happens to your data afterwards is described in Section 5 and in our Privacy Policy.

Suspension and termination by us. We may suspend or terminate your account immediately if: (a) you violate these Terms; (b) we believe your use poses a security risk to the Service or to other customers; (c) required by law or by a marketplace’s binding requirement; or (d) you fail to pay fees when due. Where practicable, we will tell you about a suspension and its reason. If we terminate your account, your right to use the Service ceases immediately and Section 5 and our Privacy Policy describe what happens to your data.

We may also terminate your account, or stop offering the Free plan or any free tool, for any reason on at least 30 days’ notice. If we do and you have prepaid a plan minimum for a period after termination, we will refund that amount.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator. The seat of arbitration is New York, New York, and the arbitration will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive relief in a court of competent jurisdiction for intellectual property infringement or data security violations. Any court proceeding permitted by this Section, or to enforce an award, will be brought exclusively in the state or federal courts located in New York County or Kings County, New York, and each party consents to their jurisdiction. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY SUCH PROCEEDING. Any claim against Rilk must be brought within one year after it arises, or it is barred.

Class action waiver. Claims may be brought only on an individual basis. You waive any right to bring or participate in a class action, collective action or class-wide arbitration against Rilk. If this waiver is found unenforceable as to a claim, that claim will proceed in the courts named above and not in arbitration.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date, and for material changes we will notify you by email or in-app notification at least 30 days before the change takes effect. A change required by law, by a marketplace or other third-party service, or to address a security risk may take effect sooner, on the notice we are able to give. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not accept a change, you may cancel before it takes effect.

These Terms are the entire agreement between you and Rilk about your use of the Service and supersede any prior or contemporaneous agreements, proposals, and representations about it. Terms in a purchase order, vendor registration form, or similar document you send us do not form part of these Terms, even if we accept or sign that document. Except for updates we make under this Section 14, and except as described in Section 1 for a signed written agreement, these Terms may not be varied except by a written document signed by both of us.

15. Beta and In-Development Features

We may make available features or integrations that we identify as in development, beta, preview, or not yet fully supported. Those features are provided “as is”, may be changed or withdrawn at any time, and are excluded from any warranty or indemnity we give under these Terms.

16. General

Force majeure. Neither party is liable for a delay or failure to perform, other than a failure to pay money, caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government action, failures of public utilities or networks, outages of the hosting, cloud, and infrastructure providers the Service depends on, or outages of third-party services, provided it uses reasonable efforts to resume performance.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, without your consent. Any other attempted assignment is void.

Electronic communications. You consent to receive notices and other communications about the Service from us electronically, by email to your account owner or through the Service, and agree that they satisfy any legal requirement that a communication be in writing.

Export and sanctions. Each party will comply with the export control and economic sanctions laws that apply to it. You will not permit access to the Service from a country, or by a person, subject to comprehensive United States sanctions.

Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship, and there are no third-party beneficiaries of these Terms.

Severability and waiver. If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain in full effect. A failure or delay in exercising a right is not a waiver of it, and a waiver is effective only if in writing.

Headings and language. Headings are for convenience only. These Terms are written in English, which controls over any translation.

17. Contact

For questions about these Terms:

Email: support@rilk.ai

Website: https://rilk.ai

Phone: (888) 670-7455