Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “your”) and Rilk LLC (“Rilk,” “we,” “us,” or “our”) governing your use of the Rilk inventory management platform available at rilk.ai (the “Service”).

By creating an account, connecting a marketplace, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Our Billing Terms form part of these Terms and describe how we charge for the self-serve Free and Pro plans. If these Terms and the Billing Terms conflict on a billing matter, the Billing Terms govern.

If you and Rilk have signed a written agreement covering your use of the Service — for example a Master Subscription Agreement and order form — that agreement governs your use of the Service for its term and supersedes these Terms and the Billing Terms. These Terms apply when no such signed agreement is in effect, including after a signed agreement ends and your account moves to the Free plan.

2. Description of Service

Rilk is a multi-channel inventory management platform that lets e-commerce sellers manage orders, inventory, warehouses, and shipping across their sales channels from a single interface. Supported channels include Amazon, Walmart, eBay, Shopify, WooCommerce and BackMarket, and extend to additional retailer channels reached through electronic data interchange providers and marketplace platform operators. The channels available to you depend on your plan, as described on our pricing page.

The Service includes free and paid tiers. Feature availability depends on your subscription plan (Free, Pro, or Ultimate) as described on our pricing page. We may add, modify, or remove features from any tier. A change that adds a feature takes effect when we make it available. A change that removes a feature from your plan, or moves it to a higher plan, takes effect at least 30 days after we notify you.

3. Account Responsibilities

3.1 Account Security

You are responsible for maintaining the security of your Rilk account, including your password and any multi-factor authentication credentials. You must notify us immediately at support@rilk.ai if you suspect unauthorized access to your account.

3.2 Marketplace Credentials

When you connect a marketplace account to Rilk via OAuth, you authorize Rilk to access your marketplace data on your behalf. You are solely responsible for ensuring your marketplace accounts are in good standing and comply with the respective marketplace’s terms of service. Rilk is not liable for actions taken on your marketplace accounts as a result of using the Service.

3.3 Marketplace Data Responsibility

You are solely responsible for any marketplace data—including Amazon Selling Partner (SP-API) data—that you export from, or import into, the Service, and for handling, using, and retaining that data in compliance with the applicable marketplace’s policies, including Amazon’s Acceptable Use Policy and Data Protection Policy.

3.4 Accurate Information

You agree to provide accurate, current, and complete information when creating your account and to keep your account information updated.

3.5 Account Users

You may invite team members to your account. You are responsible for all actions taken by users under your account. Ensure your team members comply with these Terms.

4. Acceptable Use

You agree to use the Service only for lawful e-commerce inventory management purposes. You agree not to:

• Use the Service to violate any applicable law or regulation
• Attempt to gain unauthorized access to Rilk’s systems or other users’ data
• Interfere with or disrupt the integrity or performance of the Service
• Reverse-engineer, decompile, or disassemble any part of the Service
• Resell or sublicense the Service without our written permission
• Use the Service to process data beyond your own legitimate e-commerce operations
• Violate any marketplace’s terms of service through actions taken within Rilk
• Engage in “brushing” or send unsolicited goods to generate fraudulent reviews, ratings, or orders
• Infringe, or use the Service to facilitate the infringement of, any intellectual property or product-listing rights
• Facilitate, enable, or promote any violation of the Amazon Services Business Solutions Agreement or other marketplace selling-partner agreements

5. Data Ownership

You own your data. All order data, inventory data, customer records, and marketplace data that you import into Rilk remains yours. We process it only to provide the Service.

By using the Service, you grant Rilk a limited, non-exclusive, royalty-free license to store, process, and transmit your data solely for the purpose of providing the Service to you.

You may export your data at any time using the export features of the Service, and you may delete data within the Service. If you close your account, we keep your data unless the law or a marketplace’s terms require us to delete it, as described in our Privacy Policy, and you may ask us in writing to delete it. After closure you may ask us in writing for an export of your data in a machine-readable format.

If you ask us to delete your data, we may still keep records we are required to keep by law, records needed to resolve a billing dispute or enforce these Terms, and records documenting an agreement you signed with us. Our Privacy Policy describes what we retain and for how long.

We process personal data contained in your data as your processor, on your instructions. Our Privacy Policy identifies the third parties that process data on our behalf. If you require a data processing agreement, contact us at support@rilk.ai.

6. Intellectual Property

Rilk and its licensors own all rights in the Service, including software, design, trademarks, and documentation. These Terms do not grant you any ownership interest in the Service. “Rilk” and the Rilk logo are trademarks of Rilk. You may not use our trademarks without our prior written consent.

7. Pricing and Payment

7.1 Plans and prices

The Service is offered on three plans:

• Free — $0 per month, with no monthly minimum. The first 500 orders shipped in a calendar month are included at no charge; each order above 500 is billed at the order fees below.
• Pro — $999 per month minimum. Every order shipped is billed at the order fees below, and those fees count toward the minimum: for each billing period you pay either the minimum or your order fees, whichever is greater, never both.
• Ultimate — custom pricing, quoted per account under a signed order form. Ultimate is not available through self-serve checkout.

Order fees are $0.30 per order shipped, or $0.05 per order that is both sold on Amazon and fulfilled by Amazon (FBA). An order becomes billable only when it ships. A calendar month is measured in Coordinated Universal Time (UTC).

The Free and Pro plans each include one company. An account that needs more than one company uses the Ultimate plan. A new account that has never had a trial may start a 14-day trial of Pro; no payment method is required to start it and nothing is charged during it.

Feature availability by plan is described on our pricing page.

All prices are in US dollars and exclude tax. Rilk does not add tax to your fees itself. Checkout is provided by our payment processor, Stripe, through its managed payments service; Stripe is the seller of record for those transactions, calculates and collects any applicable tax, and issues the receipt. You are responsible for any other tax on your fees, other than tax on Rilk’s net income.

7.2 Billing Terms

Our Billing Terms form part of these Terms and set out how these plans are billed in full: which orders are billable and which are never charged, how the 500-order allowance and the Free plan lock work, how and when the plan minimum and order fees are charged, the trial, cancellation, plan changes, failed payments and price changes. Read them before you start a paid plan or a trial. If these Terms and the Billing Terms conflict on a billing matter, the Billing Terms govern.

The Billing Terms apply to the self-serve Free and Pro plans. The Ultimate plan, and any other plan quoted to you per account, is billed only on the terms of its signed order form.

7.3 Payment, refunds and price changes

A paid plan is billed monthly and renews automatically for successive monthly billing periods until it ends. The plan minimum is charged in advance at the start of each billing period; order fees above the minimum are charged in arrears after the period ends. Ending a paid plan stops future billing periods. It does not cancel amounts already payable.

All fees are non-refundable unless required by applicable law or otherwise explicitly stated in writing. We do not prorate: no refunds or credits are issued for partial billing periods or unused time, including a plan minimum already charged in advance for the period in which you cancel.

The Free and Pro plans are self-serve: you start, change, and cancel them yourself, as the Billing Terms describe. If you cancel Pro, it remains fully active until the end of the period you have already paid for, and then moves to the Free plan. Ultimate — and any other plan quoted to you per account under a written quote or order form — is contracted rather than self-serve. A contracted plan ends, and changes to another plan, on the terms stated in that quote or order form; it does not end, and does not move to the Free plan, by canceling or downgrading in the Service.

Failed payments. If a charge for a paid plan fails, your account moves to the Free plan immediately, with no grace period, and users on your account are signed out. Our payment processor may retry the charge; if a later attempt succeeds, your paid plan is restored automatically. A failed payment does not cancel amounts already payable.

Price changes. We may change pricing with at least 30 days’ notice. A price change does not take effect in the middle of a billing period, or, on the Free plan, in the middle of a calendar month. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing. The fees stated in a signed order form do not change during that order form’s current term.

Questions about a charge. If you believe a charge is wrong, contact us at support@rilk.ai within 30 days of the charge, and before disputing it with your card issuer, so we can look into it.

8. Shipping Labels

When you use Rilk to purchase shipping labels, you are contracting with the carrier (UPS, FedEx, USPS, Amazon) directly. Rilk facilitates label creation but is not a carrier and is not party to the shipping contract. You are responsible for accurate package dimensions, weight, and contents declarations. Rilk is not liable for carrier surcharges, delivery failures, or customs issues.

Shipping balance. Funds added to your Rilk shipping balance are non-refundable and non-transferable, and may be used only to purchase shipping labels and related carrier services through the Service, unless a refund is required by applicable law. When a label purchased from your balance is voided and the carrier issues a refund, the amount is credited back to your shipping balance, not to your original payment method.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of security vulnerabilities. Marketplace integrations depend on third-party APIs that may change without notice; we do not warrant continuous availability of any marketplace integration.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RILK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

IN NO EVENT SHALL RILK’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO RILK IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Nothing in these Terms limits or excludes either party’s liability for gross negligence, fraud or willful misconduct, or for any other liability that cannot be limited or excluded under applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Rilk and its officers, directors, employees, and agents from any third-party claims, and the damages, losses, and expenses (including reasonable attorneys’ fees) finally awarded or agreed in settlement for them, arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including marketplace terms of service; or (d) any data you provide to Rilk.

We will notify you promptly of any such claim, give you sole control of its defense and settlement (except that you may not agree to any settlement that imposes an obligation or admission on us without our consent, which will not be unreasonably withheld), and give you reasonable cooperation at your expense. We may participate with our own counsel at our own expense.

12. Termination

Cancelling a paid plan. You may cancel a paid plan at any time, as the Billing Terms describe. Cancellation takes effect at the end of the current billing period; access continues until then, and your account then moves to the Free plan. No refunds or prorated credits are issued for the unused portion of a billing period (see Section 7). Cancelling a paid plan does not close your account and does not delete your data.

Closing your account. You may close your account by contacting support@rilk.ai. Closing your account ends your right to use the Service. What happens to your data afterwards is described in Section 5 and in our Privacy Policy.

Suspension and termination by us. We may suspend or terminate your account immediately if: (a) you violate these Terms; (b) we believe your use poses a security risk to the Service or to other customers; (c) required by law or by a marketplace’s binding requirement; or (d) you fail to pay fees when due. We will limit a suspension to what is reasonably necessary, notify you as soon as practicable, and restore access once the cause is resolved. If we terminate your account, your right to use the Service ceases immediately and Section 5 and our Privacy Policy describe what happens to your data.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator. The seat of arbitration is New York, New York, and the arbitration will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive relief in a court of competent jurisdiction for intellectual property infringement or data security violations.

Class Action Waiver: You waive any right to participate in a class-action lawsuit or class-wide arbitration against Rilk.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date, and for material changes we will notify you by email or in-app notification at least 30 days before the change takes effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not accept a change, you may cancel before it takes effect.

These Terms are the entire agreement between you and Rilk about your use of the Service and supersede any prior or contemporaneous agreements, proposals, and representations about it. Terms in a purchase order, vendor registration form, or similar document you send us do not form part of these Terms, even if we accept or sign that document. Except as described in Section 1 for a signed written agreement, these Terms may not be varied except by a written document signed by both of us.

15. Beta and In-Development Features

We may make available features or integrations that we identify as in development, beta, preview, or not yet fully supported. Those features are provided “as is”, may be changed or withdrawn at any time, and are excluded from any warranty or indemnity we give under these Terms.

16. General

Force majeure. Neither party is liable for a delay or failure to perform, other than a failure to pay money, caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government action, failures of public utilities or networks, outages of the hosting, cloud, and infrastructure providers the Service depends on, or outages of third-party services, provided it uses reasonable efforts to resume performance.

Assignment. You may not assign or transfer these Terms without our prior written consent, which will not be unreasonably withheld, except that either party may assign these Terms in their entirety, on written notice, to a successor in a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any other attempted assignment is void.

Electronic communications. You consent to receive notices and other communications about the Service from us electronically, by email to your account owner or through the Service, and agree that they satisfy any legal requirement that a communication be in writing.

Export and sanctions. Each party will comply with the export control and economic sanctions laws that apply to it. You will not permit access to the Service from a country, or by a person, subject to comprehensive United States sanctions.

Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship, and there are no third-party beneficiaries of these Terms.

Severability and waiver. If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain in full effect. A failure or delay in exercising a right is not a waiver of it, and a waiver is effective only if in writing.

Headings and language. Headings are for convenience only. These Terms are written in English, which controls over any translation.

17. Rilk tools (Profit Calculator and Settlement Analyzer)

The Amazon Settlement Analyzer (the “Analyzer”) is a free tool that shows you the adjustments on your own recent Amazon settlements. This section applies when you use it, together with the rest of these Terms. If this section and another part of these Terms conflict about the Analyzer, this section governs.

Your account. To use the Analyzer you create a Rilk account on the Free plan and set up multi-factor authentication before you can connect Amazon. Using the Analyzer costs nothing. The Free plan is described in Section 7 and in the Billing Terms.

What we fetch, and why. When you connect your Amazon seller account to the Analyzer, we fetch only your most recent Amazon settlement reports. We do not fetch your orders, your buyers’ information, your listings or your inventory. Amazon’s authorization screen lists every permission our app holds, because Amazon shows the same screen for every use of the app; the Analyzer uses only settlement reports. We use them for one purpose: to calculate the adjustments, charges and credits on those settlements and show them to you in your account.

Profit Calculator. For the Profit Calculator, we look up the catalog details and Amazon’s estimated fees for the ASINs you enter, and use them only to show you that estimate.

Deletion after 30 days. Unless you continue to the full Service first, no later than 30 days after you connect your Amazon account to the Analyzer we delete the settlement data we fetched and your Analyzer results, and we disconnect your Amazon account by deleting the authorization we hold for it. Your Rilk account itself stays open until you close it (Section 12). If you choose to continue to the full Service within those 30 days, your Amazon connection is kept and is treated like any other connected marketplace under these Terms, including Section 5. You may also disconnect Amazon at any time, from your account settings or in Amazon Seller Central.

Your results stay with you. We never use your Analyzer results or the settlement data behind them in marketing or advertising, including ad targeting or retargeting. We do not include them in emails, and we do not combine them with other sellers’ results or publish them, in aggregate or otherwise.

What the results are. The Analyzer’s figures are calculated from the reports Amazon provides and are for your information only. They are not accounting, tax or legal advice, may not match the figures Amazon shows you elsewhere, and are provided as described in Section 9. The Analyzer is not provided, endorsed or reviewed by Amazon.

18. Contact

For questions about these Terms:

Email: support@rilk.ai

Website: https://rilk.ai

Phone: (888) 670-7455