About Rilk
Rilk wasn't designed in a strategy deck. It was built by multi-channel sellers, refurbishers, brand owners and manufacturers who were paying for an inventory system, a shipping app, a returns tool, a pile of workarounds and a spreadsheet of doom, and still didn't know what they really made.
Meet the creator
I'm Nouri. I've sold online since 2014, and I built Rilk to run my own business. Two short videos: why I built it, and what your orders really make.
Why I built Rilk
Read the transcript
Building one system to run my whole business was the one thing I hoped I'd never have to do. I knew how much work it would take. Eventually, I had to. I'm Nouri, and this is Rilk. By 2023 the system we ran on was getting worse instead of better. I'd been in this business almost ten years, I knew how to design software, and AI could finally help me build it. I ran out of excuses. So I started building. Sixteen, sometimes eighteen hours a day, for almost two years. It wasn't easy, but AI made it possible. I had to start over from scratch more than once, but it was worth it. I've been running my own business on Rilk for a year now, and so have over a dozen others. Now it's ready for yours.
Your real profit
Read the transcript
One seller knew he was supposed to be making money. He was busy, orders everywhere. But when we looked into his actual orders, his estimated profit was eighteen thousand dollars for a fourteen-day period. His actual profit for that period, after the settlements came in? In the red. Most sellers have no idea what their real profit is. To know it, you need your profit order by order, and most sellers don't have that. They see the sale, the fees and the original label price, and they count that. But what are their payouts actually for? Most people don't check. That's where the surprises are. With Rilk, every order shows two numbers: what it was supposed to make, and what it actually made. No more guessing.
The story
We were paying for software that didn't talk to each other, plus the staff hours it took to make it look like it did. And we still didn't know what our real profit per order was — just estimates, educated guesses, numbers our accountant politely called "directional."
At some point we stopped trying to fix the stack and started writing down what we actually wanted: one platform, real-time inventory across every channel we sold on, purchase orders that captured landed cost properly, a regrading flow built for warehouses, shipping labels that printed from the same place we picked the order, and a profit number per order we could verify against the marketplace settlement.
We built it for our own warehouses first, and we use it every day to run our own operations. Once it was solid enough that we'd bet our own business on it, we opened it up. That's Rilk.
Who Rilk is for
What we believe
Support since September
Since September, most questions have been answered in minutes. When something needed a fix on our side, the typical fix was live within a few hours, and most were live within a day.
Figures cover 166 support tickets opened by Rilk customers from September 11 to November 7, 2026, timed around the clock from the moment each ticket was opened. Rilk's own accounts are excluded. 157 of the 166 came from customers on our Ultimate plan, which includes priority support. 9 came from Free customers and none from Pro customers, so results on other plans may differ.
Questions: 62 tickets. Half had our last reply within 5 minutes, and 63% within 10 minutes. The first reply usually comes from our AI support assistant. "Answered" means our last reply, not that the customer confirmed the issue was solved.
Fixes: 104 tickets for bugs, integrations, data corrections and feature requests. 66 have a recorded time the fix went live. For the other 38 we used the time the ticket closed, which can be later than the fix, and counted the 6 with no close time as not fixed. Half took 3.3 hours or less, and 63% took 24 hours or less. Some took much longer: the longest recorded fix took 25 days.
These are past results, not a guarantee. They are not a service level or a commitment to any response or fix time, and they are not part of any agreement with Rilk. Your support terms are the ones in your agreement.
What's next
International shipping is on the roadmap — more carriers, more cross-border lanes. More marketplaces too, as the operators we work with branch out, along with deeper analytics and a larger partner ecosystem of accounting, payments, and 3PL tools that plug in cleanly.