eBay returns management: from the buyer’s return request to a unit back on the shelf

Returns come to you every 30 minutes

Rilk pulls eBay returns every 30 minutes and matches each one to its original order, so the box on your dock always has a name. eBay returns sit in the same returns screen as Amazon, Walmart and every other channel.

Answer the return from Rilk

Work the return without opening Seller Hub:

Item-not-received and other cases, tracked

With the Messages add-on, eBay cases (item not received, claims and cancellation requests) come in every hour, next to the buyer’s messages, so nothing sits until eBay decides for you.

Receive, inspect, restock or send to regrading

Receive the box against the return, mark each unit’s condition and put it in the bin it belongs in. A unit that came back used can go through regrading to a different SKU, with its serial and original cost following it.

Restocked units go back into the stock pool every channel sells from.

Refunds and cancellations kept straight

Issue the refund from Rilk. If eBay shows an order fully refunded before it ships, Rilk cancels it on its own so it never goes out the door, and frees the stock it was holding.

The return on the order’s profit

When eBay pays out, the refund and fee changes from your eBay payouts are matched back to the order, so its profit shows what the return really cost.