eBay order management: every eBay order in the same screen as the rest of your business
eBay orders land in Rilk every 10 minutes next to your Amazon, Walmart and Shopify orders. Variation lines eBay sends without a SKU still come through, a buyer who wants to cancel puts the order on hold until you decide, and the tracking number goes back to eBay when you ship.
Orders every 10 minutes, no setup
Connect eBay and Rilk pulls new and updated orders every 10 minutes with the buyer, the ship-to address, every line, the price and the currency. Your pickers work eBay orders from the same pick list as everything else.
Variation lines without a SKU still ship
eBay sometimes sends a color or size variation with no SKU on the line. Rilk still creates a clean order line you can pick, ship and confirm, instead of dropping it or leaving you a blank row.
Buyer cancellations wait for your call
When an eBay buyer asks to cancel:
Tracking back to eBay when you ship
Buy the label on your own UPS, FedEx, USPS or DHL account, rate-shopped side by side. When the order ships, Rilk sends eBay the tracking number and carrier on its own.
Buyer messages in your helpdesk
With the Messages add-on, eBay buyer messages land in your Rilk helpdesk every 10 minutes and you reply from Rilk, on eBay’s own messaging. Item-not-received and other eBay cases come in hourly, so you see what needs an answer before eBay steps in.
One screen for every channel
eBay orders sit next to Amazon, Walmart, Shopify, Back Market and the rest: same pick list, same scan-to-verify, same automation rules, same label screen. On Pro, a unit that sells on eBay comes off every other channel you switch stock sync on for.
Frequently asked questions
How often do eBay orders come into Rilk?
Every 10 minutes, automatically, once eBay is connected.
What happens when an eBay buyer asks to cancel?
The order goes On Hold and you choose Keep and fulfill or Cancel on the order page. Switch on auto-approve if you want Rilk to approve cancel requests for you. An order that already shipped is never cancelled.
Can I answer eBay buyer messages from Rilk?
Yes, with the Messages add-on. Messages come into your Rilk helpdesk and your reply goes out on eBay’s own messaging.
Is eBay order management on the Free plan?
Yes. eBay orders, labels, tracking and cancellations are on every plan, free for your first 500 orders a month. Stock sync to eBay is on Pro.